last night my blackberry curve was acting all sorts of weird (had been for a week or so actually), and when the damn little hourglass kept rotating over and over and over again i finally gave in and made the trip to verizon to see what was up.
no one likes to make a trip to their cellphone provider between the lines and the cheesy sales pitch, but sometimes it is unavoidable.
i walked into the verizon store at rockside road enter my name, phone number, blah blah blah and waited. when my name was called i was helped by very nice guy named matt who explained that i needed a software upgrade, did some smart techy stuff to get my phone to work the way it's supposed to, answered some questions about when i could upgrade and what not.
but my flawless experience isn't the point of this blog today.
as my phone was getting worked on i had the pleasure of standing next to a crazy lady and her son who walked in with an attitude - hell she walked in screaming.
ready to pick a fight with the poor customer service guys or anyone in her way.
this lady came prepared:
-print outs of her contract
-print outs from "the internet" as she kept calling it
-her zit faced teenage son to have "her back"
i can't describe this lady any other way than as an ignorant hick. she was rude, she was cursing like a sailor, and was causing a scene because she didn't have a clue about anything. she was turning her ignorance of the situation into anger because she was so frustrated.
the guys behind the counter were more than patient with her, more patient they i could ever be. i was merely standing next to her as a fellow customer and i wanted to cut out her tongue.
crazy lady: why isn't my cell number the primary number on the account?
verizon guy: because you son's is
VG: because that's how the account was set up
VG: i'm not sure ma'am i didn't set up the account
CL: WHY? because my son SURE AS HELL isn't getting MY new phone upgrade that i'm due. see here (points to print out), i read this here on the internet and it says i'm due a new phone.
VG: that is correct, we can get you that upgrade in about two weeks.
VG: because that is when it is available
CL: that is NOT ACCEPTABLE, WHY? WHY? WHY? WHERE IS YOUR MANAGER?
VG: i am the manager
CL: WHERE ARE YOUR CORPORATE HEADQUARTERS? WHO CAN I TALK TO? THIS IS FRAUD, THIS IS FRAAAAAAAAAUUUUUUUUDDDDDDDD! FRAUD!
i just stood there, with my mouth open staring at this woman. she wouldn't even let the customer service guys do their job, she was out for blood.
and that was just paraphrasing, i could have continued. she was threatening to leave verizon, and to picket headquarters.
LADY, it is a CELLPHONE, chill the F out.
i don't get people.
after crazy lady and her ignorant son left (poor kid didn't have a chance with a mom like that) the guys behind the counter just stood there and said stuff like that happens all the time.
if i worked at verizon and had to deal with customers like that, i would be in jail for smacking a bitch.
people are crazy.
editors note: today at 5pm is when the AAF cleveland charity auction ends, so get your final bids in if you want to hangout with yours truly. BID HERE.